Everything we sell online is picked and packed by hand at our shop in DFO Jindalee. This page sets out what delivery costs, how long it takes, and what to do if something goes wrong.
Click & collect — free
Choose Pickup at checkout and collect your order from Cartell Games, Shop T57C, DFO Jindalee, 16 Amazons Place, Jindalee QLD 4074. There is no charge for this, and it is the fastest way to get your order.
Orders are ready within 24 hours, and we will email you when yours is waiting. Please bring your confirmation email with you. We are open 10am to 6pm, seven days a week.
Collection is available from the Jindalee shop only.
Standard shipping — Australia wide
Australia Post Parcel Post, tracked. Allow 2 to 8 business days depending on where you are; metro is usually at the quicker end of that and regional the slower.
| Order weight | Cost |
| Up to 1kg | $9.99 |
| 1kg to 3kg | $14.99 |
| 3kg to 5kg | $19.99 |
| Over 5kg | $29.99 |
Express Post
Australia Post Express, tracked. Next business day if you are within the Express Post network — Australia Post publishes the covered postcodes, and delivery outside that network takes longer.
| Order weight | Cost |
| Up to 500g | $14.99 |
| 500g to 1kg | $15.95 |
| 1kg to 3kg | $24.99 |
| 3kg to 5kg | $32.99 |
| Over 5kg | $36.95 |
Large and heavy orders
Postage is charged on the total weight of your order, not per item, so three small card games in one parcel cost the same to post as anything else of that weight. Big-box games are heavy — a single large board game can push an order past 3kg on its own, and a few of them will reach the top band.
Nothing is ever charged above the rates on this page. Over 5kg, standard shipping is capped at $29.99 however heavy the order is. The exact figure for your order is calculated at checkout before you pay, so there is no surprise afterwards.
If you are ordering something unusually large and would rather not pay to post it, click & collect is free.
International orders
We do not currently ship outside Australia. If you are overseas and want something from us, email hello@cartellgames.com.au and we will tell you honestly whether we can help.
Tracking
Every parcel we send is tracked. You will get a tracking number by email when your order is dispatched.
Delays, damage and lost parcels
Once a parcel is with Australia Post, their delivery times are estimates and outside our control. We will always help you chase a parcel that has gone astray — contact us and we will start an enquiry with Australia Post.
If your order arrives damaged, photograph it before unpacking any further and contact us straight away. Damage in transit is our problem to sort out, not yours. See our Refund Policy for how returns and replacements work.
Contact
Cartell Gaming Pty Ltd (ABN 61 696 277 773)
DFO Jindalee, Shop T57C, 16 Amazons Place, Jindalee QLD 4074
hello@cartellgames.com.au 07 3876 7283